Privacy Policy

We collect personal information only where necessary to operate our Services and provide a smooth shopping experience.

Personal Information: full name, email address, phone number, billing and shipping address, and payment-related information (processed securely via third-party payment providers).

Account Information: login credentials, order history, rewards or cashback balance, and saved preferences.

Transaction Information: orders placed through Aveenix checkout, affiliate click tracking (non-payment data only), and refunds or cancellations.

Automatically Collected: IP address, device type and browser information, pages visited and interaction data, and cookies or similar tracking technologies.

From Third Parties: limited information from affiliate partners, payment processors (confirmation only), and analytics providers (aggregated, non-identifying data).

We use your information for the following purposes:

Order Processing & Fulfilment: to process orders, confirm payments, arrange delivery, and manage refunds for products sold directly through Aveenix.

Customer Support: to respond to enquiries, resolve issues, and provide assistance.

Platform Operation & Improvement: to maintain, improve, and optimise our website and Services.

Personalisation (Optional): to customise content, product displays, or communications based on your interactions.

Marketing Communications: to send promotional messages or updates only where you have consented, with opt-out options available at all times.

Legal & Security Purposes: to prevent fraud, enforce platform policies, and comply with legal obligations.

We do not sell your personal information. We may share limited data only where necessary with:

Service Providers such as payment processors, hosting providers, analytics tools, or customer support platforms.

Affiliate Partners when you click an affiliate link or complete a purchase on a third-party website, limited tracking data may be shared to confirm the transaction.

Suppliers & Fulfilment Partners where required to deliver products sold directly through Aveenix.

Legal or Regulatory Authorities where required by law or to protect our legal rights.

We use cookies and similar technologies to enable core website functionality, analyse website performance, and improve user experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

We take reasonable and appropriate steps to protect your personal information, including secure hosting environments, encrypted communications, and trusted third-party payment gateways.

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted online.

Depending on your location, you may have the right to access your personal information, correct or update inaccurate data, request deletion of your data (subject to legal obligations), and withdraw consent for marketing communications.

Requests can be made via our Contact Us page.

We retain personal information only for as long as necessary to provide our Services, comply with legal, accounting, or regulatory requirements, and resolve disputes or enforce agreements.

When data is no longer required, it is securely deleted or anonymised.

Aveenix Express is not intended for use by children under 18. We do not knowingly collect personal information from minors. If such data is identified, it will be deleted promptly.

Your information may be processed or stored outside your country of residence. Where this occurs, we take reasonable steps to ensure appropriate data protection safeguards are in place.

Some products on Aveenix Express link to third-party websites. Purchases made on third-party websites are governed by their own privacy policies.

Aveenix does not control how third parties collect or use your data. We encourage you to review their privacy practices before completing a purchase.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our Services constitutes acceptance of the updated policy.

Pre-Shipment: orders may be cancelled before shipment. To cancel or change an order, please contact us within 12 hours of placing it.

Post-Shipment: once an order has entered packaging or shipping, cancellations are no longer possible. You may instead request a return after delivery (subject to eligibility).

General Conditions: return requests must be made within 15 days of delivery. Items must be unused, undamaged, and in original packaging. Proof of purchase is required.

Non-Returnable Items: digital products or downloads, personalized or custom-made items, perishable goods, and items marked "Final Sale" (where clearly stated).

Affiliate Products: purchased on third-party websites. Returns and refunds must follow the affiliate seller's return policy. Aveenix does not process refunds for affiliate purchases; return instructions are provided by the affiliate seller directly.

Dropshipping Products: fulfilled by third-party suppliers. To initiate a return, contact the seller via your Aveenix account; if unresolved, escalate to Aveenix Support. Refunds are issued after the supplier receives and inspects the item. Processing may take up to 15 days after return confirmation.

Aveenix-Branded Products: sold and fulfilled directly by Aveenix. Returns can be initiated through your Aveenix account or customer support. Refunds are processed within 15 days after inspection, to the original payment method or store credit.

Multi-Vendor Products: fulfilled by independent third-party vendors. Each vendor may have its own return policy. Returns must be initiated through the vendor via your Aveenix account; Aveenix support is available if vendor resolution fails. Refunds are issued after vendor confirmation and inspection.

Review & Approval: return requests are reviewed before approval instructions are issued.

Processing Time: refunds are typically processed within 15 days of item inspection.

Refund Method: refunds are issued to the original payment method, or store credit (where applicable).

Customers are responsible for return shipping unless the item is defective, the wrong item was sent, or the error was caused by the seller or Aveenix.

In eligible cases, a prepaid return label may be provided.

If you receive a defective or incorrect item, contact us immediately via your Aveenix account. We will arrange a replacement, or a full refund (including return shipping where applicable).

Resolution depends on product type: affiliate products follow the affiliate seller's return process; dropshipping products are supplier-managed with Aveenix support; Aveenix-branded products are fully handled by Aveenix; multi-vendor products are vendor-managed with Aveenix escalation support.

Exchanges are subject to product availability. Please contact us before returning any item. Do not ship items back without authorization. Exchange shipping costs may apply.

Incorrect Address: orders not delivered due to incorrect address details provided by the customer are not eligible for refund.

Delays Beyond Control: delays caused by customs, carrier disruptions, or natural events are handled case-by-case. Refund requests may be submitted 15 days after the 45-day guaranteed delivery window.

All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / TLS encryption.

This encryption ensures your personal and payment information remains unreadable to unauthorised third parties during transmission. Our website operates exclusively over HTTPS for secure communication.

Our SSL certificates are issued by trusted certificate authorities. Payment transactions are handled only by PCI-DSS compliant providers, ensuring industry-standard security.

Aveenix Express never stores your credit card details. All payments are securely processed by trusted third-party payment providers.

Accepted Payment Methods: PayPal, Stripe, major credit and debit cards (Visa, MasterCard, American Express, Discover), and internet banking and other supported electronic payment methods (where available).

When you select PayPal, you are redirected to PayPal's secure environment and payment details are entered directly on PayPal's platform. Aveenix never accesses or stores your card or bank information. You may pay using PayPal balance, credit card, debit card, or bank account (e-check).

How it works: review your cart and proceed to checkout; select PayPal as your payment method; log in to PayPal or create an account; complete payment securely; you are redirected back to Aveenix with order confirmation.

Stripe provides secure, encrypted payment processing directly on our website. Card information is encrypted before transmission; payments are processed according to PCI-DSS Level 1 compliance; Aveenix does not store or process raw card data.

How it works: review your cart and proceed to checkout; select Stripe as your payment method; enter card details securely; payment is processed through Stripe; you receive instant order confirmation.

Transactions are monitored for suspicious activity. Orders may be reviewed or delayed for verification if unusual behaviour is detected. Accounts involved in fraudulent activity may be suspended or terminated.

Both PayPal and Stripe offer industry-leading fraud prevention, encrypted transactions, traceable payment records, and buyer and seller protection mechanisms. You can always review transaction status directly through your PayPal or Stripe account.

Access to customer data is restricted to authorised personnel only, used strictly for order processing, support, and legal compliance, and governed by our Privacy Policy and Terms of Service.

Legal Entity: AVEENIX LTD. NZBN: 9429051284299. GST Number: 139-002-016. Incorporation Date: 27 April 2023.

Payment Options: Credit Card · Internet Banking · PayPal · Stripe.

Sign Up: register for a seller account by visiting the Seller Registration page and completing the application form.

Business Information: you'll be asked to provide your business or trading name, contact details, and tax or registration information (where applicable). All seller applications are reviewed to ensure platform quality and compliance.

Store Branding: choose a unique store name, upload your logo, and customise your store profile to reflect your brand.

Business Details: set up business hours, shipping information, returns and refund policy, and customer support contact details.

Product Listings: create clear, accurate listings that include high-quality images, detailed product descriptions, correct pricing and availability, and variants (size, colour, etc.) where applicable.

Listing Types: depending on the product category and seller setup, listings may include Buy Now (fixed-price products) and auction-style listings (where enabled).

Shipping & Extras: set shipping fees clearly, include handling times, and add optional promotions where supported.

Seller Dashboard: use the Seller Dashboard to edit and update listings, track inventory, receive order notifications, and monitor performance.

Mobile Access: where available, mobile tools allow you to manage your store on the go.

Payment Integration: configure supported payment methods, which may include credit and debit cards, PayPal, and other payment gateways supported by Aveenix.

Security & Compliance: all payment methods must comply with Aveenix's security standards and applicable regulations.

Shipping Options: define domestic and international shipping methods, delivery timeframes, and shipping rates.

Shipping Policy: clearly outline processing times, estimated delivery windows, and responsibility for shipping costs.

Returns & Refunds: sellers must publish a return and refund policy that aligns with Aveenix guidelines and meets applicable consumer protection laws.

Privacy Policy: explain how customer data is collected, used, and protected in line with Aveenix standards and legal requirements.

Order Fulfilment: process orders promptly, update order statuses accurately, and provide tracking information where applicable.

Customer Support: respond to customer enquiries professionally via Aveenix's messaging tools. Timely communication is essential to maintaining a strong seller reputation.

Marketing Tools: use Aveenix's built-in tools (where available) to run promotions, highlight products, and engage customers.

Advertising Opportunities: optional advertising tools may be available to increase product visibility and reach.

Analytics & Insights: track sales performance, customer behaviour, and conversion trends.

Feedback & Reviews: customer reviews help build trust. Use feedback to improve listings, service quality, and fulfilment processes.

Sellers must comply with all applicable e-commerce, tax, and consumer laws, and follow Aveenix's platform rules and best practices. Failure to comply may result in account restrictions or removal from the platform.

This policy explains how shipping works for Affiliate Products, Dropshipping Products, Aveenix-Branded Products, and Multivendor Products.

Affiliate Products: sold and fulfilled by third-party retailers (such as Amazon). Shipping methods, delivery times, costs, and tracking are determined and provided by the affiliate seller. All shipping, delivery, and returns are subject to the affiliate seller's policies.

Dropshipping Products: free shipping on select products (depending on supplier); standard shipping estimated 10–15 business days; expedited shipping estimated 5–10 business days (additional charges may apply); international shipping available to most countries. Times may vary by supplier location, customs processing, and destination.

Aveenix-Branded Products: free shipping on select products or promotions; standard shipping estimated 5–7 business days; expedited shipping estimated 2–3 business days (additional charges apply); international shipping available to selected regions. Exact times and costs shown at checkout.

Multivendor Products: shipping methods set by each individual vendor; standard shipping estimated 7–14 business days; expedited shipping where supported by the vendor (additional charges may apply); international shipping availability depends on the vendor.

Orders are typically processed within 1–2 business days. During peak periods, processing may take up to 3 business days.

Processing times vary by product type: affiliate products managed by the affiliate retailer; dropshipping products processed by the supplier; branded products processed by Aveenix; multivendor products processed by the individual seller. Once your order ships, you'll receive confirmation with tracking details where available.

Tracking details are provided once an order is shipped. Tracking availability depends on the product type and carrier. You can view tracking updates via your Aveenix account (where applicable) or the seller or supplier's tracking link.

Shipping costs are calculated based on product type, weight and size, shipping destination, and selected shipping method. Any applicable shipping charges are displayed before checkout. Free shipping may apply to select products or promotions.

For international orders, customs duties, taxes, and import fees may apply. These charges are not included in the product or shipping price. The recipient is responsible for any customs fees imposed by their country. By placing an international order, you acknowledge and accept potential customs charges.

We ship to many international destinations, but some locations may be restricted. Certain suppliers or vendors may not ship to specific countries. If shipping is unavailable to your location, you'll be notified before checkout or contacted directly.

The Aveenix Cashback Program rewards eligible customers by sharing a portion of commissions earned on qualifying purchases. This policy explains how cashback is earned, tracked, and managed on the Aveenix platform.

To participate you must be a registered Aveenix user, logged in at the time of purchase or tracked click (where applicable), and your account must be in good standing. Cashback is not available to accounts involved in fraudulent, abusive, or manipulative activity. Cashback is not guaranteed and is awarded only when qualifying conditions are met.

A purchase qualifies for cashback only if the purchase results in a successful and verified sale, the order is not cancelled, returned, or refunded, and the transaction is completed through a valid Aveenix tracking mechanism. Cashback eligibility may vary by product, supplier, or promotion and will be determined at Aveenix's discretion.

Affiliate Products: cashback may apply to purchases made through Aveenix affiliate links, funded from a portion of the commission Aveenix receives, and issued only after the affiliate provider confirms the commission.

Aveenix-Sold Products (Branded / Dropship): cashback may apply where explicitly stated, calculated only after payment is confirmed and return periods have passed.

Exclusions: gift cards, coupons, or heavily discounted promotional items may be excluded. Certain brands or suppliers may restrict cashback eligibility.

Cashback amounts are calculated based on a percentage of commission earned, not the product price. The cashback rate may vary depending on retailer or supplier, product category, and promotional terms in effect at the time of purchase.

Aveenix reserves the right to adjust cashback rates at any time. Current rates, where applicable, will be shown on the website or user dashboard.

Cashback enters a pending status after a qualifying transaction. Verification typically occurs within 30–60 days, depending on affiliate confirmation and refund and return windows. If a transaction is reversed or rejected, associated cashback will be cancelled.

At launch, cashback is credited to your Aveenix rewards balance. Cashback is not redeemable at checkout, cannot be withdrawn as cash, and has no cash value outside the Aveenix platform.

Future redemption or withdrawal features may be introduced later and will be governed by updated terms.

Aveenix reserves the right to adjust cashback balances for cancelled, refunded, or disputed transactions, reverse cashback awarded in error, and decline cashback where tracking data is incomplete or invalid. Any cashback discrepancies must be reported within 30 days of the transaction date.

Accounts may be suspended or terminated if involved in false or self-generated transactions, multiple account abuse, manipulation of tracking systems, or breach of affiliate or platform terms. In such cases, all cashback balances may be forfeited.

Aveenix may modify, suspend, or terminate the Cashback Program at any time. Where reasonably possible, material changes will be communicated via website updates, account notifications, and email notices. Continued use of the platform constitutes acceptance of updated terms.

You are responsible for maintaining accurate account information, monitoring your cashback balance, and ensuring compliance with this policy. Failure to report issues within the stated timeframe may result in forfeiture of claims.